1. Agreement to these terms
These Terms & Conditions (the “Terms”) govern your access to the bimi website, mobile application, and related services (together, the “Platform”). The Platform is operated by GoodMatters Enterprises under the brand “bimi” (“bimi”, “we”, “us”, or “our”).
By accessing the Platform, creating an account, or placing a booking, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Platform. You must be at least 18 years old and legally capable of entering into a contract to make a booking.
2. What bimi provides
bimi lets you select dishes and request a trained Home Cook to prepare them in your kitchen. Service availability depends on your location, the time requested, cook availability, and the requirements of your selected dishes.
Menus, prices, estimated arrival times, cook times, service areas, and operating hours shown on the Platform may change. Arrival and completion times are estimates and can be affected by traffic, ingredient readiness, kitchen setup, dish complexity, and events outside our reasonable control.
We may change, suspend, or discontinue any part of the Platform or service where reasonably necessary. We do not guarantee that every dish, time slot, or Home Cook will always be available.
3. Accounts and information
You must provide accurate, current information and keep it updated. You are responsible for activity through your account and for keeping verification codes and account access secure. Tell us promptly at founders@trybimi.in if you suspect unauthorised use.
We may verify the information you provide and refuse, restrict, or close an account where information is false, use is unsafe or unlawful, or these Terms are breached.
4. Bookings, prices, and payment
- Confirmation. A request becomes a confirmed booking only when confirmation appears on the Platform or is sent to you.
- Pricing. The total payable amount is shown before you confirm. Listed dish prices include applicable GST, and no separate tax or service fee is added at checkout. Prices may vary by dishes, portions, add-ons, location, demand, or other booking details.
- Payment. You authorise us and our payment providers to collect the amount shown using your selected payment method. Payment processing may also be subject to the provider’s terms.
- Changes. Changes to dishes, portions, address, timing, or duration may affect price and availability. Any revised amount will be shown or communicated before it is charged.
- Cancellation and refunds. To request a change or cancellation, contact our team using the WhatsApp support link in the app or email founders@trybimi.in. We will explain the available options, including any refund or price adjustment, before confirming a change. Our Cancellation, Refund, Return & Delivery Policy explains the applicable process and timelines.
If we cannot fulfil a confirmed booking, we may offer another Home Cook or time slot. If you do not accept an alternative, we cancel and refund the full amount paid for that booking. We initiate approved refunds within 7 business days of the decision; bank or payment-provider credit timing can vary.
5. Your ingredients, kitchen, and safety
You are responsible for providing the ingredients listed for your selected dishes unless the Platform clearly says otherwise. You must also provide a safe, hygienic, and workable kitchen with functioning appliances, cooking gas or electricity, water, cookware, and tools reasonably needed for the booking.
Tell us and the Home Cook before cooking begins about allergies, dietary restrictions, ingredient sensitivities, unsafe equipment, pets, hazards, or other facts that could affect the service. While reasonable care is taken, we cannot guarantee an allergen-free environment or prevent cross-contact in a kitchen or with ingredients that we do not control.
You are responsible for checking the freshness, quality, and suitability of ingredients supplied by you. The Home Cook may decline or stop work where the environment, equipment, ingredients, or behaviour at the premises appears unsafe.
6. Respectful and lawful conduct
You must treat Home Cooks and our team with dignity and respect. Harassment, threats, abuse, discrimination, unwanted physical contact, illegal activity, intoxication that creates a safety risk, or recording a person in private areas without consent is prohibited.
You must not misuse the Platform, interfere with its operation, attempt unauthorised access, scrape or copy it at scale, impersonate another person, submit fraudulent bookings, or use it in violation of law. We may cancel a booking or restrict access immediately where needed to protect people, property, or the Platform.
7. Reviews and intellectual property
You may submit ratings, reviews, feedback, or other content that is truthful, lawful, and your own. You give us a non-exclusive, worldwide, royalty-free licence to host, use, reproduce, and display that content to operate, improve, and promote bimi. You remain responsible for what you submit and may ask us to remove it, subject to legal or record-keeping needs.
The Platform, bimi name and branding, software, text, graphics, and other materials we provide are owned by or licensed to us. You may use them only for your personal, non-commercial use of the Platform. No other rights are granted.
8. Disclaimers and liability
We provide the Platform and services with reasonable care. To the fullest extent permitted by law, we do not promise uninterrupted availability or that every meal will match individual taste, texture, or appearance preferences.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including applicable consumer rights. Subject to those rights, bimi is not liable for indirect, incidental, special, or consequential loss, or loss caused by inaccurate information, unsuitable ingredients, unsafe premises or equipment, your breach of these Terms, a third-party service, or events beyond our reasonable control.
Where our liability can lawfully be limited, our total liability for a claim relating to a booking will not exceed the amount you paid for that booking. You are responsible for loss caused by your fraud, wilful misconduct, unlawful activity, or material breach of these Terms.
9. Suspension and termination
You may stop using the Platform at any time. We may suspend or terminate access, cancel a booking, or take reasonable protective action if you breach these Terms, create a safety or fraud risk, fail to pay an amount due, or if required by law. Provisions that by their nature should continue—such as payment obligations, intellectual property, liability, and dispute terms—survive termination.
10. General terms
We may update these Terms to reflect service, legal, or operational changes. The effective date above will be revised when we do. Material changes may also be communicated through the Platform. Continued use after the updated Terms take effect means you accept them.
These Terms are governed by the laws of India. Subject to any rights you have under applicable consumer law, courts in Bengaluru, Karnataka will have jurisdiction over disputes. Before starting formal proceedings, please contact us so we can try to resolve the issue.
If any part of these Terms is found unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganisation, merger, sale, or transfer of the business, subject to applicable law.
11. Contact and complaints
For questions, booking issues, or complaints, email founders@trybimi.in. Please include the phone number used for the booking and the booking details so we can help you efficiently.
Consumer Grievance Officer: Garvika Bansal · +91 77289 91755
GoodMatters Enterprises
HSR Layout, Bengaluru, Karnataka, India