1. Service delivery
bimi provides an in-home cooking service. A Home Cook prepares the selected dishes at the address and time shown in your confirmed booking. You supply the listed ingredients and a safe, workable kitchen unless your booking expressly says otherwise. We do not ship meals or other physical goods, and there is no shipping charge.
Available dates and times are shown before you book. Arrival and cooking times are estimates and can be affected by travel, ingredient readiness, and kitchen conditions. If we expect a material delay, our team will contact you about the available options. If we cannot deliver a confirmed booking, you may accept an alternative cook or time; otherwise we will cancel it and refund the amount paid for that booking.
2. Changes and customer cancellation
For a confirmed booking, request a change or cancellation before the service starts through the WhatsApp support link in the app, or email founders@trybimi.in with your booking details. Our team will explain the available change, cancellation, and refund options before confirming the change. Changes depend on cook and slot availability, and a revised dish selection or time may change the price. We will tell you any revised amount before charging it.
There is no automatic cancellation refund amount or cutoff published for customer-requested cancellations. Our team reviews the booking circumstances and tells you the refund decision before canceling the confirmed service. If the booking has not yet been confirmed, use the checkout cancellation option in the app; an unresolved payment remains subject to payment-status checks.
3. Refunds and timelines
If bimi cannot deliver a confirmed booking and you do not accept an alternative, we refund the full amount paid for that booking. For customer-requested cancellations or service issues, we communicate the approved refund amount after review. A free booking has no payment to refund.
We initiate an approved refund to the original payment method within 7 business days of the refund decision. Your bank or payment provider controls when the credit appears after initiation; their processing time can vary. If a payment succeeds but no booking can be confirmed, we arrange a full refund after verifying the payment status. Contact us with your booking or payment reference if the credit has not appeared after the provider's expected processing time.
4. Returns, exchanges and service issues
The cooking takes place in your home and there is no shipped product to return or exchange. There is no physical return window or return-shipping cost. Once cooking has been performed, the service itself cannot be physically returned.
Please report a missing, incomplete, or unsatisfactory service within 48 hours of the scheduled visit so we can investigate while the details are fresh. Email founders@trybimi.in with your booking reference, what happened, and any relevant photos you choose to share. We will review a suitable remedy, including a refund where appropriate. This reporting request does not limit your rights under applicable consumer law.
5. Contact and complaints
For delivery, cancellation, refund, return, or service complaints, email founders@trybimi.in or call +91 77289 91755. Include your booking reference and the phone number used to book. We acknowledge complaints within 48 hours and resolve them within one month of receipt. If further investigation is needed, we will update you.
Consumer Grievance Officer: Garvika Bansal
GoodMatters Enterprises
HSR Layout, Bengaluru, Karnataka, India
See also our Terms & Conditions and Privacy Policy.