Make a request
Email founders@trybimi.in with the subject “Bimi account deletion request”. You may write from any email address; tell us that you want your account deleted and how we can identify it. Please do not include a password or verification code.
Delete specific data without closing your account
You can remove a saved address in the app. To request deletion of other personal data while keeping your account, email founders@trybimi.in with the subject “Bimi personal data deletion request”. Tell us which data you want deleted and how we can identify your account. We may need to verify your identity. Data needed for an active booking or required by law may need to be kept as described below.
What happens next
We may ask you to verify that the account belongs to you before acting on the request. We complete account deletion within 30 days after your final upcoming booking finishes. If you have no upcoming booking, the 30 days starts when we verify your request. An existing booking can still proceed while the request is pending.
Before deletion is completed, we return any unused credit from booking refunds to the original payment method. Any other unused wallet balance, such as cashback and referral rewards, ends when deletion is completed. Wallet credit cannot otherwise be withdrawn or transferred. See our Terms & Conditions.
If you can still sign in, you can also start a deletion request from the app’s Profile page.
Your data
We delete your account, saved addresses, preferences, unused quotes, private feedback, and nonessential contact copies. We keep only legally required GST invoice, payment, refund, and wallet transaction records for 72 months from the due date of the annual return for the relevant year. Records subject to legal proceedings or a legal hold may be kept longer where required by law. Access to retained records is limited to accounting and support needs. See our Privacy Policy or ask us about records relevant to your request.
Bimi Partners app for cooks
Cooks and applicants can request deletion of their Bimi Partners app account and associated personal data here, even if they no longer have the app. Email founders@trybimi.in with the subject “Bimi Partners account deletion request”. You may write from any email address; give the mobile number you use to sign in to the app so we can find your account. Please do not include a password or verification code.
Email partner deletion request
If you can still sign in, choose Leave Bimi in the app. It is on Profile, or on Work status before your application is approved. We may ask you to verify that the account belongs to you before acting on the request.
We delete your partner sign-in identity, application, profile, devices, and sessions. Duty location is kept for 48 hours, then deleted. We keep work and payment records needed for payments, tax, disputes, or other legal obligations. Access to retained records is limited to accounting and support needs. See the partner section of our Privacy Policy.